Clients’ Protection Status list

This list includes detailed information about the status of each client’s endpoint security software and includes filters to show clients with unprotected computers.

It enables you to quickly access different sections in each client’s management console.

When the list includes a color bar, you can point to it with the mouse to show detailed information:

  • The number of computers in each group.

  • The percentage of the total number of computers on the network.

  • The Go to client’s console link.

Field Description Value

Client

The client name or ID.

Click the name of a client to open the client’s console on the Status page of the security dashboard.

Character string

Group

The name of the group the client belongs to.

Character string

Unmanaged computers discovered

The total number of unmanaged computers and devices on the client’s network.

Click the number of computers to open the client’s console on the Unmanaged computers discovered list page with the filters you selected applied. This link is available to CYTOMIC Nexus console users with permissions higher than read-only.

Numeric value

Managed computers

The total number of computers and devices with Cytomic products installed.

Click the number of computers to open the client’s console on the Computer protection status list page with the filters you selected applied. This link is available to CYTOMIC Nexus console users with permissions higher than read-only.

Numeric value

Advanced protection

A color bar that indicates the advanced protection status of the computers and devices.

  • Red: Computers with protection errors, with disabled protection software, with installation errors, or without a license.

  • Green: Computers where the protection software is OK or in the process of installation.

  • Hyphen [-]: The client’s endpoint security product does not include this feature.

Antivirus

A color bar that indicates the antivirus protection status of the computers and devices.

  • Red: Computers with protection errors, with disabled protection software, with installation errors, or without a license.

  • Green: Computers where the protection software is OK or in the process of installation.

  • Hyphen [-]: The client’s endpoint security product does not include this feature.

Protection up to date

A color bar that indicates the update status of the security software on the client’s computer or device.

  • Red: Computers with out-of-date protection software.

  • Orange: Computers that require a restart to complete the update.

  • Green: Computers with up-to-date protection software.

Knowledge

A color bar that indicates the update status of the signature file on the client’s computer or device.

  • Red: Computers with an out-of-date signature file.

  • Green: Computers with an up-to-date signature file.

Last connection

 

A color bar that indicates the date when connection status was last sent to the Cytomic cloud.

 

  • Green: Less than 3 days ago.

  • Orange: More than 3 days ago.

  • Darker orange: More than 7 days ago.

  • Red: More than 30 days ago.

Fields in the Protection Status list for clients with Cytomic products
Fields displayed in the exported file
Field Description Value

Client

The name of the client account the service belongs to.

Character string

ID

The ID Cytomic assigned the client at registration time. This ID is requested in all communications between the client and the support department for incident management.

Character string

Group

The name of the group the client belongs to.

Character string

Centralized management

Indicates whether or not the product is centrally managed.

For more information, see chapter Endpoint security product settings management

  • Yes: Centrally managed

  • No: Not centrally managed

Used licenses

The total number of licenses used by the client.

Numeric value

Unmanaged computers discovered

The total number of unmanaged computers and devices on the client’s network.

Numeric value

Managed computers

The total number of computers and devices with Cytomic products installed.

  

Advanced protection - Installing

The number of computers that reported the relevant status.

Numeric value

Advanced protection - Properly protected

The number of computers that reported the relevant status.

Numeric value

Advanced protection - Protection disabled

The number of computers that reported the relevant status.

Numeric value

Advanced protection - Protection with errors

The number of computers that reported the relevant status.

Numeric value

Advanced protection - Installation error

The number of computers that reported the relevant status.

Numeric value

Advanced protection - No license

The number of computers that reported the relevant status.

Numeric value

Antivirus - Installing

The number of computers that reported the relevant status.

Numeric value

Antivirus - Properly protected

The number of computers that reported the relevant status.

Numeric value

Antivirus - Protection disabled

The number of computers that reported the relevant status.

Numeric value

Antivirus - Protection with errors

The number of computers that reported the relevant status.

Numeric value

Antivirus - Installation error

The number of computers that reported the relevant status.

Numeric value

Antivirus - No license

The number of computers that reported the relevant status.

Numeric value

Protection up to date

The number of computers that reported the relevant status.

Numeric value

Protection out of date

The number of computers that reported the relevant status.

Numeric value

Protection pending restart

The number of computers that reported the relevant status.

Numeric value

Knowledge

The number of computers that reported the relevant status.

Numeric value

Knowledge out of date

The number of computers that reported the relevant status.

Numeric value

Last connection - Less than 3 days ago

The number of computers that last connected to the Cytomic cloud in the specified time interval.

Numeric value

Last connection - Between 3 and 30 days ago

The number of computers that last connected to the Cytomic cloud in the specified time interval.

Numeric value

Last connection - More than 30 days ago

The number of computers that last connected to the Cytomic cloud in the specified time interval.

Numeric value

Fields in the Protection Status exported file for clients with Cytomic products
Filter tool
Field Description Values

Computer type

The type of device.

  • Workstation

  • Laptop

  • Server

  • Mobile device

Platform

The operating system installed on the computer.

  • All

  • Windows

  • Linux

  • macOS

  • iOS

Product management mode

Indicates whether or not the product is centrally managed.

  • All

  • Not centrally managed

  • Centrally managed

Protection up to date

The protection module installed on the computer is the latest published version.

  • All

  • Up to date

  • Pending restart

  • Out of date

Knowledge

The signature file on the computer is the latest published version.

  • All

  • Up to date

  • Out of date

Last connection

The last time the client status was sent to the Cytomic cloud.

  • All

  • Less than 24 hours ago

  • Less than 3 days ago

  • Less than 7 days ago

  • Less than 30 days ago

  • More than 3 days ago

  • More than 7 days ago

  • More than 30 days ago

Connection to knowledge servers

Indicates the result of the last connection between the computer and the Cytomic knowledge servers.

  • All

  • OK

  • With problems

Protection status

 

Indicates the protection status.

 

  • Installing

  • Properly protected

  • Protection disabled

  • Protection with errors

  • Installation error

  • No license

Isolation status

Indicates the isolation status of the computer.

  • Not isolated

  • Isolated

  • Isolating

  • Stopping isolation

“RDP attack containment” mode

Indicates whether or not the computer is in “RDP attack containment” mode.

  • All

  • No

  • Yes

Filters available in the Protection Status list for clients with Cytomic products